Overview
A Nordics leader in trailer rentals, offering both short- and long-term solutions for businesses and individuals. With a strong focus on reliability, customer satisfaction, and efficient fleet management, the company is committed to delivering top-quality service.
Challenge
The challenge was to rethink the user experience of the outdated internal system and update its design to better meet user needs. The goal was to simplify workflows, enhance usability, and integrate new features while ensuring the platform was intuitive and efficient for all user groups.
Scope of work
Research
Wireframes
UI Design and Styleguide
Development Handover
Crafting the platform required careful planning, deliberate design choices, and skilled development, all culminating in extensive testing to guarantee a user-friendly experience without glitches.
research
Persona Method + Jobs to Be Done
Empathy Maps
User Interviews
The interviews yielded valuable insights for refining the platform to better meet the genuine needs and expectations of potential users.
Users need quick access to historical maintenance data
Quick access to historical data helps technicians diagnose issues faster and understand recurring problems, improving repair accuracy and speed.
Damage reports are not detailed enough
Incomplete or vague damage reports create confusion, slowing down the process of prioritizing and completing repairs.
Users want to easily track the entire lifecycle of trailers
Being able to track a trailer’s lifecycle from beginning to end helps users understand asset performance and plan for replacement or retirement.
Entering data into multiple systems for the same task is frustrating
Switching between multiple systems creates inefficiencies.
Fleet managers prefer to manually track maintenance
Automation can help users stay on top of maintenance tasks by sending reminders and updates, which increases efficiency and reduces manual errors.
Users prefer a system that is complex and detailed
Users generally value a balance between detail and ease of use. Complex systems that require extra effort can lead to frustration and inefficiency.
Users need the system to support collaboration across teams
Effective communication between teams is essential to ensure smooth operations. Miscommunication often leads to delays and errors.
WIREFRAMING
Results
The redesigned platform will enhance operational efficiency by automating processes, improving real-time data tracking, and streamlining communication across teams, leading to reduced downtime and better fleet availability.
The result is a more user-friendly experience for both fleet managers and maintenance teams, enabling them to prioritize tasks, make informed decisions, and ultimately improve overall service delivery.
Outcome
The redesigned platform empowers users with intuitive tools, real-time insights, enhanced automation, and seamless collaboration, enabling proactive decision-making and fostering an agile, responsive fleet management process.
Katia Ziadova ⓒ 2024
