Overview
A platform that connects you with certified doctors for online consultations. Offering expert advice, prescriptions, and follow-ups, it ensures quality care wherever you are—no clinic visits needed.
Challenge
The challenge was designing an intuitive app that connects patients with doctors while ensuring smooth performance, easy navigation, and effective integration of essential features.
Scope of work
Research
Wireframes
UI Design and Styleguide
Development Handover
The scope of work included research, wireframing, UI design, and development handover, focusing on creating a user-friendly app for online doctor consultations with features like booking, video calls, and secure payments.
research
Persona Method + Jobs to Be Done
Empathy Maps
User Interviews
The interviews yielded valuable insights for refining the app to better meet the genuine needs and expectations of potential users.
Making an emergency call to a doctor is essential for urgent health concerns. Users needed an option to quickly connect with a doctor.
Simplified prescription management
Managing prescriptions was a hassle for users. They needed a straightforward way to receive and access prescriptions digitally.
Real-time video consultations for better care
Users wanted a face-to-face experience with doctors without visiting a clinic. Connecting with doctors in real-time was a priority.
Comprehensive search for specialists
Users needed an advanced search feature to filter doctors by specialization and availability.
Health data shared across all doctors
Users expressed concerns over how their health data would be shared and who would have access to it.
Doctors to be available at any time without restrictions
Users recognized that doctors have working hours, and many preferred having realistic availability expectations.
Clear follow-up system for ongoing care
Patients often missed follow-up appointments. They needed reminders and an easy way to rebook consultations for ongoing care.
Emergency calls for immediate assistance
WIREFRAMING
Results
By offering flexible consultation options and a straightforward interface, the app aimed to reduce the barriers of traditional healthcare visits.
The app’s release provided users with a user-friendly platform for scheduling consultations and connecting with healthcare professionals. It offered flexible consultation options, including video and voice. The app aimed to streamline healthcare access, allowing users to receive medical advice and support from certified doctors without the need for in-person visits.
Outcome
The interface was designed to be simple and intuitive, allowing users to quickly find doctors, schedule consultations, and receive care from the comfort of their homes.
Katia Ziadova ⓒ 2024
